Terms and conditions

TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By creating an account, accessing or playing games on Cristal Poker ("the Platform"), you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

2. ELIGIBILITY

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account, access or play games on the Platform. If we suspect that you are underage, we may request proof of age before allowing you to continue using our services.

3. USER ACCOUNTS AND SECURITY

Each user must have a unique username and password. You are responsible for maintaining the confidentiality and security of your login credentials and account information. We recommend changing your password regularly and not sharing it with anyone else. If we suspect that someone else has accessed or used your account without permission, you agree to cooperate fully in our investigations.

4. PLAYER RESPONSIBILITY

You acknowledge that gambling can be addictive and may lead to personal financial problems or harm others. You must never gamble on behalf of another person, including minors. We encourage responsible gaming practices, such as setting deposit limits or self-excluding from the Platform if needed.

5. GAME RULES AND LIMITATIONS

All games offered by Cristal Poker are subject to separate rules and terms, which can be found within each game's information page or in our dedicated documentation section. These Terms and Conditions do not replace any specific game-specific rules, but rather provide a general framework for all interactions with the Platform.

6. DEPOSIT AND WITHDRAWAL TERMS

Cristal Poker accepts various payment methods to facilitate deposits into your account. You agree that these funds are exclusively used for participating in games or other activities on our platform. Withdrawal requests may be subject to processing fees and timeframes, which can vary depending on the chosen withdrawal method.

7. WAGERING AND BETTING LIMITS

Each game offered by Cristal Poker has its own minimum bet requirements. You agree not to place bets or wagers that exceed these limits. Exceeding wagering or betting limits may result in account penalties, including temporary restrictions or permanent closure of your account.

8. PAYOUT TERMS

When you request a payout from the Platform, we reserve the right to verify and authenticate transactions using any information provided during sign-up or through future interactions with our customer support services.

9. PROHIBITED GAMES AND ACTIVITIES

You acknowledge that playing certain games may be restricted in your jurisdiction due to local regulations or laws. You must respect such restrictions by not participating in prohibited activities on the Platform. Cristal Poker reserves the right to suspend, close or adjust game offerings based on regional regulatory updates.

10. SOFTWARE PROVIDERS AND COPYRIGHTS

All software and content used within our games are owned or licensed by third-party providers, which grant us permission for use under separate agreements. You acknowledge that reproducing, distributing or modifying any of this proprietary material is strictly prohibited without Cristal Poker's prior written consent.

11. IPR INFRINGEMENT CLAIMS

If you believe your intellectual property rights have been infringed on our platform, please submit a detailed complaint via email to the designated contact point in our general information section (link). We may remove infringing materials and provide additional compensation as per applicable copyright laws.

12. COMPLIANCE WITH REGULATIONS AND LAWS

Cristal Poker is subject to various national and regional regulations that govern online gaming activities, including anti-money laundering rules, tax obligations, licensing requirements and consumer protection standards. You agree to comply with any such laws while using our services or accessing the Platform from your location.

13. AMENDMENTS TO TERMS

These Terms and Conditions may be updated periodically without prior notice by posting changes on our website or through email notifications (when available). We encourage users to regularly check for updates, as they will govern all ongoing interactions with us after publication of revised terms.

14. GOVERNING LAW AND JURISDICTION

Your participation in activities governed by these Terms and Conditions is subject to applicable laws and jurisdictions. Any disputes arising from the interpretation or breach of our agreement must be resolved through binding arbitration under a reputable third-party mediation service, which will apply as per standard rules.

15. DISPUTE RESOLUTION AND ARBITRATION

To facilitate dispute resolution efficiently while adhering to mandatory procedures for users' protection, Cristal Poker reserves the right to use an impartial mediator or court-appointed neutral arbitrator when disputes cannot be resolved amicably through our customer support team.

By using this Platform and participating in its activities, you confirm your acceptance of these Terms and Conditions as a binding agreement between yourself and Cristal Poker.