Privacy Policy

Privacy Policy

At Cristal Poker Casino ("we", "us"), we understand that you care about how your personal data is used, stored and protected. Therefore, we would like to inform you of our practices regarding the collection, storage, and use of your information.

Data Collection

When creating an account or using our services, you may provide us with certain personally identifiable information ("PII") such as:

Full name
Date of birth
Address
Email address
Phone number

We also collect other data to improve our services, including but not limited to:

IP addresses and log files for system administration purposes
Browser type and version
Device types (PC or mobile)
Operating System details
Location information

Data Storage

Your PII will be stored on servers located in the Curacao region. We take data security seriously, utilizing industry-standard encryption methods to safeguard your information.

Purpose of Data Collection

We collect your information for the following purposes:

Account Creation: To create and manage user accounts.
Compliance with Regulatory Requirements: To comply with laws, regulations, and international standards related to online gaming and data protection.
Customer Support: To provide support services such as customer assistance and troubleshooting.
Marketing Communications: We may use your email address or other PII to send marketing materials tailored to your interests, based on our records of your game preferences.

Data Sharing

In some cases, we share anonymous data (non-personal) with third-party vendors for market research purposes only:

Website analytics services
Advertising platforms
Online gaming industry benchmarks

Your PII will not be shared without explicit consent from you except in the following situations:

To comply with court orders or other legitimate legal requests.
In case of suspected malicious activities, we may report to relevant authorities.

Your Rights

As a data subject, you have rights under applicable laws, including but not limited to:

Access: Request access to your PII and information about how it is being used.
Rectification: Correct any inaccuracies in the information collected from us.
Deletion: Remove your PII upon request or when account closure occurs.
Object/Restriction: Object to further processing for marketing purposes, although this may impact service provision.

To exercise these rights, you can contact our Data Protection Officer.